A Note to My Old Customers:
What a long strange year is has been. I am more convinced then ever that collectors and hobbyists are the best people there is –or certainly the most patient. Thank you for your patience.
I'm back and starting up operations on a limited basis. My product mix has changed just a little. I am de-emphasizing my architectural casework, and plan to be introducing smaller items for smaller collections of smaller collectables. (Not a typo –I'll be designing and making smaller storage and display solutions for smaller piles of smaller things) My medium sized pieces shadow boxes and doll cases will remain pretty much the same. And I will certainly be making the occasional display coffee-table and monster drawer case, but on a custom basis.
Just for reference and just for the time being, here are some links that you might find interesting, but please understand that I am not making these pieces on a regular basis.
CONTACT ME at:
-or-
303-731-9061
-or-
2372 Beech Ct, Golden, CO 80401
HOW TO BUY MY PRODUCTS:
Simple -write me an eMail telling me what you think you might want. Maybe even ask me a question or two. I'll write you back with the particulars, and answer your questions. We may go back & forth a time or two -all in the nature of making sure we will get you exactly what you wnat.
When I am all set to start on your piece -and my work-bench is cleared off- I will ask you for payment -or 50% on large or custom orders. Then you will write me back -let us hope with payment, (and if not, that's OK -we both will have learned and enjoyed the learning). I try to keep my customers pretty well informed as to the progress. Whenit's far enough along to build a crate and weigh everything, I will figurethe freight and ask for the2nd 50% and freight. I will ship you your product and confirm shipment with an short email.
You will get the product and be delighted and tell all your friends and neighbors and they will wantme to build them a case, and cycle repeats itself. It's just little old fashioned, but it's the AMERICAN way. A little corny, but I like doing things this way.
PAY PAL:
I am verified by the PayPal folks. This says something about my business practices and allows me to accept your credit cards safely. By "safely," I mean they do it. I don't get involved with your credit card. They also have security, secrets codes for sending your info over the net, banks, bankers and clever 'puter people. Happy to let them do it, 'cause I don't understand it at all.
SECURITY POLICIES:
I have not actually lost money from having used my credit card on-line, but I HAVE had to waste time, effort, and long distance phone time getting debits reversed. So at this point, and as much to simplify my life as to protect my customers, I have chosen to accept payment as follows:
-
Personal checks, -I will ship product immediately upon your checks clearing my bank, -usually not more then a week or two, depending on where you live.
-
Money Orders, -Rather a nuisance, but foolproof and there is a 7-11 Convenience Store everywhere. They have the advantage of allowing me to ship immediately.
-
See above re. PayPal. This allows me to accept your credit card -or allows you to use your credit card to pay the PayPal people and they pay me. This provides you all sorts of security and protection. What happens is -you and I sort out the details of price, shipping, and what-not. Then I invoice you through PayPal. You get an eMail asking for money. If you are already signed up with PayPal, it's an easy thing to pay. (If you are not, it's a little more complicated -you have to fill out their forms and give them credit card info. But it's no big.) After you pay -and your credit-card bank tells them all is OK on your end. I get an eMail telling me I've been paid, and off the item goes. HERE IS THE IMPORTANT POINT -I don't ever know your credit card number. Better this way. I don't do banking and our banks -yours and mine- don't do wood-work.
-
I may loose your address and ask for it a second time –I seem to do this with embarrassing regularity. Usually works out that you get back to me about 20 seconds after I found where I put it the first time.
-
IMPORTANT NOTE: Neither I nor PayPal will ever send you an eMail asking you to update your account. Such things are a scam.
PRIVACY POLICY:
I don't use cookies. Frankly, I don't know how. If I figure it out. I'll update this statement to that effect. The only means of gathering information is what you tell me. I need obvious and appropriate information to complete the transaction. Your address -obviously, and phone number -some things can be sorted out most easily on the phone. But I don't like telemarketers either and damn-sure don't want to be one.
I DO NOT SELL / LEASE / or otherwise DISTRIBUTE MY CUSTOMER LIST.
GUARANTEE:
All my work is guaranteed. I if you don't like it, send it back and I'll be happy to refund all your money -with no questions asked even. All I ask is that you pay the freight on the return. If something is broken, I'll replace it on my own nickel and sort it out with UPS, FedEx, or whomever.
SHIPPING etc:
Shipping is a can of worms. I make beautiful stuff and I make it stout. This is a good thing -until it needs to cross the country to get to your home. It is made all the more difficult because freight rates seem to change on a daily basis -phases of the moon and the truck drivers shoe-size as near as I can tell. I have to take the view that this is a team effort, you, me, and (heaven help us) the trucking company. It seems only fair to me that I charge you my actual cost of shipping. I know a lot of businesses indicate shipping is free. But is this really free or they really asking the people that live close-by to subsidize those who live far away?
SMALL ITEMS:
Occasionally the good-old US Postal Service is the better way to go for the smaller packages -but I don't ship a lot of small stuff -and it seems that you never really know how long it's going to take, -guarantees to the contrary not-with-standing.
MEDIUM THINGS:
I package the heck out of my work and the vast majority of it gets there in fine order. But.... I'm told that if the driver is having a grumpy-bad day, UPS doesn't care if it's employees use gravity -and nothing else- to get big boxes out of the back of the truck. (This is one of the reasons I use FedEx.) Even so, if the package looks like someone used it to hold up one end of the truck while they changed a tire, do NOT accept delivery.
BIG ORDERS:
Have a look at my Customer's Scrapbook to get an idea of how big I sometimes build. Or if you want lots and lots of cases, I like to put such things on a pallet. (Harder to toss a pallet out the back of the truck.) I'll find the best and least expensive way to go, but I must warn you -gasoline / diesel ain't cheep and so freight ain't either. I will stay in close touch with you until the product is safely in your home. Often my customers have relationships with freight forwarders that serve well and economically. If you have a suggestion in this direction , I'd love to hear it. If you have a loading dock and / or forklift at your disposal, we can forgo about $75 of the cost on pallet deliveries -they have to send lift-gates, the conscience driver, etc. and such things do indeed cost.
CONTACT ME at:
-or-
303-731-9061
-or-
2372 Beech Ct, Golden, CO 80401