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| So here is the thing. I'm this sawdust-making kind'a guy with limited patience (although also with some fascination) for the net and all that it entails. It is problematic whether or not I will make dot-com millions, but I fully expect to enjoy the journey and enjoy my customers. As people even. As in people that ask me eMail questions and tell me what they collect. And people that I can call if I have a question about their order. Finally, people that send me pictures of my casework in their homes. | |||||||||||
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You can check out what people say about me -at least those with whom I have done b'ness on E-Bay- on My eBay Feed Back Page. (Please notice that my eBay name is about the same as the one below. I didn't change it -eBay did for me. Dun'know why.) Please also understand that I don't sell casework on eBay -just a little casual buying and selling. 
I am also verified by the PayPal folks. This says something about my
business practices and allows me to accept your credit cards safely. By
"safely," I mean they do it. I don't get involved
with your credit card. They also have security, secrets codes for sending
your info over the net, banks, bankers and clever 'puter people. Happy to
let them do it, 'cause I don't understand it all.
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CONTACT ME at: -or-
303-731-9061 -or- 9241 Monaco St. Henderson, CO 80640 |
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PRIVACY POLICY: I don't use cookies. Frankly, I don't know how. If I figure it out. I'll update this statement to that effect. The only means of gathering information is what you tell me. I need obvious and appropriate information to complete the transaction. Your address -obviously, and phone number -some things can be sorted out most easily on the phone. But I don't like telemarketers either and damn-sure don't want to be one.I DO NOT SELL / LEASE / or otherwise DISTRIBUTE MY CUSTOMER LIST. HOW TO BUY MY PRODUCTS: Simple -write me an email telling me what you think you might want. Maybe even ask me a question or two. I'll write you back with the particulars, and answer your questions. Then you will write me back -let us hope with payment, (and if not, that's OK -we both will have learned and enjoyed the learning), and then I will ship you your product and confirm shipment with a short email. You will get the product and be delighted and tell all your friends and neighbors and the cycle repeats itself. It's just little old fashioned, but it's the American way. A little corny, but I like doing things this way. |
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SECURITY POLICY: I have not actually lost money from having used my credit card on-line, but I HAVE had to waste time, effort, and long distance phone time getting debits reversed. So at this point, and as much to simplify my life as to protect my customers, I have chosen to accept payment as follows:
GUARANTEE: All my work is guaranteed. I if you don't like it, send it back and I'll be happy to refund all your money -with no questions asked even. All I ask is that you pay the freight on the return. If something is broken, I'll replace it on my own nickel and sort it out with UPS, FedEx, or whomever.
SHIPPING etc: Shipping is a can of worms. I make beautiful stuff and I make it stout. This is a good thing -until it needs to cross the country to get to your home. It is made all the more difficult because it seems to change on a daily basis -phases of the moon and the truck drivers shoe-size as near as I can tell. I have to take the view that this is a team effort, you, me, and (heaven help us) the trucking company. It seems only fair to me that I charge you my actual cost of shipping. I know a lot of businesses indicate shipping is free. But is this really true or they really asking the people that live close-by to subsidize those who live far away?
SMALL ITEMS: Occasionally the good-old US Postal Service is the better way to go for the smaller packages -but I don't ship a lot of small stuff -and it seems that you never really know how long it's going to take, -guarantees to the contrary not-with-standing.
MEDIUM THINGS: I package the heck out of my work and the vast majority of it gets there in fine order. But.... I'm told that if the driver is having a grumpy-bad day, UPS doesn't care if it's employees use gravity -and nothing else- to get big boxes out of the back of the truck. (This is one of the reasons I use FedEx.) Even so, if the package looks like someone used it to hold up one end of the truck while they changed a tire, do NOT accept delivery.
BIG ORDERS: Have a look at my Customer's Scrapbook to get an idea of how big I sometimes build. Or if you want lots and lots of cases, I like to put such things on a pallet. (Harder to toss a pallet out the back of the truck.) I'll find the best and least expensive way to go, but I must warn you -gasoline / diesel ain't cheep and freight ain't either. I've had some good luck lately with DHL-Danzas on the bigger packages. I will stay in close touch with you until the product is safely in your home. Often my customers have relationships with freight forwarders that serve well and economically. If you have a suggestion in this direction , I'd love to hear it. If you have a loading dock and / or forklift at your disposal, we can forgo about $75 of the cost on pallet deliveries -they have to send lift-gates, the conscience driver, etc. and such things do indeed cost. |
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